Skip to content

Inbound Process Optimisation with HubSpot's Marketing Hub

My top tour  Inbound Process Optimisation

Industry

Travel

Challenge

The problem for My top Tour was experiencing a slow and inefficient inbound process, losing sales opportunities due to a lack of agility and segmented information.

Results

The result was to increase sales through rapid lead qualification and segmentation. It also allowed to increase sales of related services.

Hubspot MKT Enterprise

-60%
Time spent on lead qualification
+40%
Reduction of the conversion cycle
+ 30%
Increased conversion rate
- 70%
Time in report generation
download-1-1

The Company

My top Tour is a company focused on offering tickets and related experiences of the most important tourist sites in Spain. 

The Challenge

Mytop Tour was experiencing a slow and inefficient inbound process, resulting in:

  • Delays in qualifying and responding to leads.
  • Lack of personalisation in nurturing.
  • Difficulty in measuring campaign performance.
  • Use of multiple disconnected tools that slowed down workflow.

The Solution

My Top Tour implemented Marketing Hub Pro to automate and optimise its inbound processes.

  • Automation of lead nurturing:
    • Implemented automated workflows to segment leads based on behaviour and send relevant content without manual intervention.
    • They reduced conversion time by 40% thanks to personalised sequences.
  • Intelligent Lead Scoring:
    • Configured scoring criteria so that the most qualified leads were automatically escalated to sales automations with personalised information.
    • Reduced lead scoring time by 60%.
  • Email Marketing Automation and Chatbots:
    • Set up automated email marketing sequences, achieving a 50% increase in open rate.
    • Implemented HubSpot chatbots, reducing response time by 80%.
  • Real-Time Analytics with HubSpot Reporting:
    • Centralised marketing data into a single dashboard, enabling real-time strategy optimisation.
    • Reduced analysis and reporting time by 70%.


The Results

  • Reduction of the conversion cycle by 40%.
  • 60% less time spent on lead qualification.
  • 30% increase in the capture rate.
  • 80% less response time with chatbots.
  • 70% less time in generating reports.